Contact information

We’re always happy to hear from you!

Whether you have a question about an order, need help choosing the perfect gift, or simply want to say bonjour, here’s how to reach us.

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- Email Us

CiaoCielos@gmail.com

We respond within 1–3 business days.

(Please include your order number for faster support.)

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- Order Questions

For help with an existing order, send us an email with:

Your full name

Order number

A brief description of the issue

Photos, if applicable (for damaged or incorrect items)

We’ll take care of the rest.

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- Returns & Exchanges

If your item arrived damaged or incorrect, please email us within 14 days so we can process a replacement or refund.

For all other return requests, we review each case individually due to our small, made-to-order setup.

You can read our full Return Policy on the dedicated page.

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Thank you for your patience and kindness as we respond — often between designing, fulfilling orders, and raising two little multilingual explorers.

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- Follow Along

Stay connected for new releases, seasonal collections, and free learning resources:

Instagram: @CiaoCielos

Facebook: CiaoCielos

Pinterest: CiaoCielos