Shipping policy

Thank you for shopping with CiaoCielos! Because each item is made to order, our shipping process is designed to ensure quality and care from start to finish. Below you’ll find everything you need to know about processing times, shipping timelines, and what to expect once your order is placed.

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- Processing Time

All items are made to order.

Processing typically takes:

• 3–5 business days for apparel, pillows, ornaments, and blankets.

During holidays or high-volume periods, processing may take slightly longer.

Once your order is produced, it will be shipped promptly.

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- Shipping Times

After processing, most orders arrive within:

• 4–8 business days (U.S. domestic)

We currently ship within the United States only.

International shipping may be added in the future.

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- Shipping Costs

Shipping varies by product type. Because our items are made to order and shipped from our fulfillment partners, shipping rates may differ across product categories.

We occasionally run Free Shipping promotions during seasonal events (such as Black Friday or holiday sales). When active, these will be clearly displayed at checkout.

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- Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please note that tracking may take 24–48 hours to update after the carrier receives the package.

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- Incorrect Address Policy

Customers are responsible for ensuring their shipping address is correct.

If an address error leads to a delivery issue, we cannot replace or refund the order.

Please double-check your address at checkout, and contact us immediately if you spot a mistake — we can fix it only if the order has not entered production.

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- Lost, Missing, or Stolen Packages

Once an order is marked as Delivered by the carrier, we are unable to replace or refund it, as we rely on the carrier’s delivery confirmation.

If your package is:

Marked delivered but hasn’t arrived

Lost in transit

Showing unusual tracking behavior

Please contact the carrier directly to open a case.

If you need help navigating this, feel free to email us — we’ll do our best to assist.

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- Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly replace it at no cost to you.

Please email us within 14 days with:

Your order number

Photos of the issue

A brief description

We’ll take care of everything from there.

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💛 A Note From Our Small Shop

CiaoCielos is a small, mama-run operation, and every product is printed just for you.

We don’t carry inventory or keep stock on hand — which helps us avoid waste and keep our collections unique — but it also means we depend on our production partners’ timelines.

Thank you for your patience and for supporting a small brand built on creativity, curiosity, and love.

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- Questions?

We’re always here to help.

Email us anytime at CiaoCielos@gmail.com